Q&A

How to join Eastern Universe Direct (EUD) and open a franchise store?

Welcome joining Eastern Universe Direct (EUD). You may join online through official franchise recommendation link.
If you wish to attaind local franchise information session and assess this startup opportunity, please contact customer service line 0800-013-557 for detail location and time, there will be dedicated service agent to assist you.

Can a minor join as a shop owner/trainee shop owner?

A person whose over 20 years old who has the capacity to make juridical acts, or over 18 years of age, under 20 years old, and has legal guardian's written consent may join as a shop owner/trainee shop owner.

What should I do if I forgot my account/password?

Click "Forgot Password" at login page, fill in your information then click submit. System verification letter will be sent with a new set of account and password for you to complete login process.

How can I reach customer service?

Local Service Line
Service Hotline: 0800-013-557
Service Hours: 09:00-20:00 Mon-Fri, 10:00-17:00 Sat

Taipei HQ: No. 258, Jingping Rd., Zhonghe Dist., New Taipei City 235
Taipei Training Center: 3F., No. 96, Sec. 1, Jianguo N. Rd., Zhongshan Dist., Taipei City 104
(Hours: 12:00-21:00 Mon-Fri, 10:00-18:00 Sat)
Taichung Training Center: Rm. B3, 14F., No. 213, Chaofu Rd., Xitun Dist., Taichung City 407
(Hours: 12:00-21:00 Mon-Fri)
Kaohsiung Training Center: 11F., No. 106, Dayong Rd., Yancheng Dist., Kaohsiung City 803 
(Hours: 12:00-21:00 Mon-Fri)
Email/APP
Customer Service: eudservice@eud.com.tw
APP: Function→Contact Us
Please make sure to leave your member no./Name/Contact, proper description of question to expedite response.